FAQ

How Do I Contact Customer Service?

You can reach us by emailing CS@Celebrimo.com or filling out the form on our Contact Us page!

What Are Your Customer Service Hours?

Our customer service email is available 24 hours a day. On the weekends we will do our best to respond as soon as possible. Most Weekend emails will be returned promptly the following Monday.

How Much Is Shipping?

Shipping is calculated at checkout based on the ship to address. 

Where Can I Purchase Celebrimo Products?

Currently Celebrimo Products are available to purchase on www.Celebrimo.com and www.Amazon.com.

How Do I Track Shipping?

After placing your order you will receive two emails: one with an order confirmation as soon as you place your order and a second one with tracking information once your item has shipped.

What Is Your Return Policy?

We honor a gracious 30-day return policy on all our products. We understand that ordering online can be worrisome. We want you to be confident in your purchase and make this a stress-free experience. If you are not completely satisfied with your purchase, simply contact us or follow the steps below to request a refund or an exchange. 

What Does The Refund Process Entail?

Please email us at CS@Celebrimo.com with your full name and order number to initiate the return process. Also, please include a brief description of why you are returning the product.

We'll issue a full refund as soon as we’ve received and inspected the product(s) and all included accessories. Please note that this refund will not include a reimbursement for shipping costs.

My Order Arrived But There Is Something Missing From The Package?

If your package is missing any items, please notify us within 7 days of receiving your shipment.